Nava Consulting Privacy Policy

APPLICATION OF THIS PRIVACY POLICY 

This privacy policy applies to personal information we collect about you, our client organisations, their nominated contacts and/or representatives this includes company directors, client employees, company partners and associates etc. and to other individuals whose personal information we collect or that our clients or their representatives provide to us in the course of our services. This policy also describes how your personal information is used, and shared when you visit or make a purchase from navaconsulting.com.au. 

From time to time, we may also provide you with separate privacy notices when we collect your personal information. These notices may outline additional uses and disclosures not detailed in this policy. If there is any inconsistency between these separate privacy notices and this privacy policy, you should rely on the information in those notices. 

This privacy policy does not apply to any other websites and its content linked. Always check the privacy policy of any website you access. 

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order/Enquiry Information. 

We will only ask for personal information that is relevant and directly related to our business services with you. We may ask you for your: 

Name, address, telephone number, email, and other contact details 

Your gender, occupation and employment details 

Your opinion about our services and our people  

Government identifiers including your organisations ABN or ACN 

Any organisational details and data which is relevant in operating our business and provide you with our quality services and products.

HOW WE COLLECT PERSONAL INFORMATION  

Usually, we collect personal information directly from you. This could be via documents and materials you provide to us when completing online forms, when you subscribe to our newsletter or publications, respond to our surveys or from our conversations in person, over the phone or electronically. 

We may also collect personal information about you from our clients “your employer” in the course of providing services to them. This may be information that forms part of your employee file. When you provide us with someone else’s personal information you should only do so with their authority or consent or if you are required or authorised by law. 

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We collect, use, retain and disclose your personal information to enable us to reply to your inquiries, provide our NAVA Consulting service, and to comply with the law. 

Sample purposes for which we use your personal information are: 

• provide professional services to you, your organisation, or to other clients 
• communicate with you, including responding to your inquiries and feedback, keeping you informed of news and events, and sending you industry publications and other material that we think may be of interest to you  
• conduct client satisfaction activities and feedback 
• conduct administration activities 
• manage our conflict of interest and independence obligations  
• to comply with legislative and regulatory requirements  
• marketing purposes (see the section below titled ‘Behavioural Advertising’) 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you; 

– Screen our orders for potential risk or fraud; and 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION 

For the purposes listed above we may provide your personal information to: 

Our professional consultants and advisors 

Organisations and professionals who refer your business to us 

Vendors and other third parties who provide services to us 

Agents and Third-Party providers who assist us in delivering services to you or your organisation 

Business owners, Directors, and any person within your organisation in a leadership role who holds general, natural authority over information we share and discuss in the cause of delivering services 

Professional associations and organisations 

Industry regulators, government agencies, or courts and tribunals 

We share your information with third-party service providers that provide services to us, including billing, payment processing, customer service, email deployment, advertising and marketing, security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing; 

To protect and defend the legal rights, safety, and security of Nava Consulting, our affiliates, users, or the public, including to protect against fraud and malicious activity; and 

For other business purposes described in this privacy statement or for any other purpose disclosed to you at the time we collect the information or pursuant to your consent. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

– Facebook: https://www.facebook.com/settings/?tab=ads 

– Google: https://www.google.com/settings/ads/anonymous 

– Bing: 

https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

OUR SURVEYS 

We may invite you to participate in surveys regarding your experiences, to obtain your feedback or for other reasons that are explained to you. These surveys are voluntary and if you agree to provide us with your information, we will use it for the purpose that is explained to you at the time of obtaining your consent. If those surveys are operated by external third-party providers, your information may be collected and used by those third parties according to their own privacy policy. 

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

YOUR RIGHTS 

It is your right to not provide us with your personal information. However, if you provide us with personal information that is inaccurate or incomplete, we may not be able to respond adequately to your inquiries or provide you with the services you or your organisation may require. 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

UPDATES & CHANGES TO THIS POLICY 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Thus, we encourage you to check our website regularly for updates to our Privacy Policy. 

GENERAL POLICY

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@navaconsulting.com.au. 

This website is owned and operated by NAVA Consulting Pty Ltd (ABN 19 67 795 128) and will be referred to as “We”, “our” and “us” in any of our policies and documents. By using this site, you agree to our Disclaimer, our Privacy Policy, any special privacy notices, as well as our general Terms & Conditions, if applicable, of this website www.navaconsulting.com.au (the “Site”) and any purchases and/or payments you make through this site. 

All copyright is owned by NAVA Consulting Pty Ltd (ABN 19 667 795 128), including the copyright of the NAVA Consulting logo; all rights are reserved. 

This policy was last updated in August 2023.